You’re on your way to peace of mind

So, you’ve placed your order and you’re already on track – literally.  Once we receive the order we will do the following:

  • Set up the sim card and check connectivity
  • Set up your app account using your  email address and password of your choice (lower case no spaces, only letters and numbers).
  • Check the device is pairing

(It’s worth remarking that our competitors leave all this to you, which can be a little, erm, frustrating.)

We do switch off the trackers after checking so ideally it arrives with the battery fairly full, so you can’t track the device in transit.  So you will have to switch the tracker on after it arrives.

It arrives!

First things first, unpack the box and get the device on charge (see the importance of fully charging here).

Remove the user manual.  It is important.  Apart from containing useful guidance it also has the unique number of your device.  It is on the device itself but this is subject to wear and tear.  And you will need that number if you want to share the app (about which more later).

Now open the app.  Make sure you give all the appropriate permissions (location / notifications).

If you want update the password. (iOS top right hand menu / Android top left).

Set up a fence

Click on the fence icon.  Pinpoint the exact location of your home and give the fence a name (e.g. Home) and save.  Note you can toggle the fence on and off.  You can also delete the fence by sliding left.

You can have up to 3 fences at any one time.

Sharing the device

If a friend or family member wants to track the device, they will have to download the app.  In order to track your device they will need to manually enter the unique number or scan the number from the device, providing it’s still readable.

You will then receive a request to give this person permission to see the device.  Once this is done they have full access to the data.

Common questions

Why no GPS?  Generally the device will attach itself to wifi when indoors (GPS doesn’t travel through walls well – for more information read here).

It says my device is offline?  If the battery has completely run down in the post it may need rebooting.  Once the device has recharged press the power button until you get a trill like noise.  You should then be able to regain connection.

Any other questions?

If you need any help at all please contact us at help@ubeequee.com